Refund policy

Thank you for shopping with Geoda Aquarium. Please read this Return & Refund Policy carefully before placing an order.

1. General Policy

Due to the nature of our products, all returns, exchanges, store credits, and refunds are subject to review and approval by Geoda.

We do not accept returns or refunds for change of mind.

2. Made-to-Order / Preorder Aquariums

All deposits paid for made-to-order or preorder aquariums are non-refundable.

Once a made-to-order or preorder aquarium order has been confirmed and production has begun, the order cannot be cancelled for a refund.

3. Ready-Stock Products

For ready-stock products, Geoda does not accept returns or refunds due to:

  • change of mind

  • incorrect choice by customer

  • no longer wanting the item

  • minor preference-related reasons

Returns, exchanges, store credit, or refunds for ready-stock items will only be considered if the item is:

  • wrong

  • defective

  • materially not as described

  • damaged in a way that qualifies under our review process

4. Opened Consumables and Similar Products

Opened items are non-returnable and non-refundable.

This includes, but is not limited to:

  • water treatment products

  • bacteria products

  • supplements

  • chemicals

  • filter media

  • other consumable aquarium products once opened, used, or unsealed

5. Electrical and Technical Products

For electrical or technical products such as heaters, pumps, UV units, controllers, monitors, lighting, and similar equipment, any request for refund, exchange, replacement, or store credit is subject to inspection and review by Geoda.

Where a valid issue is confirmed after inspection, Geoda may offer one of the following remedies at its discretion:

  • exchange

  • replacement

  • store credit

  • refund

Geoda reserves the right to determine the appropriate resolution based on the condition of the item, nature of the issue, stock availability, and inspection outcome.

6. Showroom / Display / Demo Units

Any showroom, display, or demo unit sold by Geoda is final sale and is not eligible for return or refund.

7. Reporting Timeframe

Customers must report any issue relating to a wrong item, defective item, materially misdescribed item, or non-shipping-related product issue within 3 days of receiving the order.

For shipping damage, customers must report the issue immediately upon receipt and no later than within 48 hours of delivery, together with clear photo and video proof, as stated in our Shipping Policy.

Claims submitted outside the required reporting timeframe may not be accepted.

8. Condition for Return Review

Any item submitted for return review must:

  • be in its original condition unless the issue complained of prevents this

  • include original packaging where reasonably possible

  • not be misused, modified, improperly installed, mishandled, or damaged after delivery by the customer

Geoda reserves the right to reject any return, refund, exchange, or store credit request where the product shows signs of misuse, improper handling, unauthorized modification, improper setup, or damage not attributable to a verified defect or verified fulfillment error.

9. Proof Required

To request a return, exchange, store credit, or refund review, customers must provide:

  • order number

  • clear photos and videos of the item

  • brief explanation of the issue

  • any other information reasonably requested by Geoda for verification

Failure to provide sufficient supporting evidence may result in the request being declined.

10. Return Shipping Costs

If the item is being returned for reasons not caused by Geoda, the customer is responsible for all return shipping, handling, and related costs.

Geoda will only bear the return or replacement-related shipping cost where the item is confirmed by Geoda to be:

  • wrong

  • defective

  • materially not as described

11. Refund Method

Where a refund is approved, it will be processed using the original payment method unless otherwise agreed by Geoda.

Geoda is not responsible for delays caused by banks, payment gateways, card issuers, or financial institutions after the refund has been processed.

12. Non-Returnable Situations

Returns, refunds, exchanges, or store credit will generally not be provided in the following situations:

  • change of mind

  • customer ordered the wrong item

  • customer no longer wants the item

  • opened or used consumables

  • normal wear and tear

  • minor cosmetic issues that do not affect core function

  • improper installation or setup by customer

  • misuse, abuse, neglect, or accidental damage after delivery

  • failure to follow product instructions or suitability requirements

  • claim submitted outside the stated reporting timeframe

13. Right to Refuse

Geoda reserves the right to refuse any return, refund, exchange, or store credit request that does not comply with this policy.

14. Contact Us

For return, refund, or product issue support, please contact us at:

Email: geodaent2018@gmail.com
WhatsApp: +60 12-553 7100