Terms of service

These Terms of Service (“Terms”) govern your access to and use of the Geoda Aquarium website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use this website or place an order.

1. About Us

Geoda Aquarium (“Geoda”, “we”, “us”, or “our”) operates this online store for the sale of aquariums, aquarium equipment, accessories, filter media, water treatment products, lighting, pumps, heaters, monitors, and related aquarium products.

Contact details:
Email: geodaent2018@gmail.com
WhatsApp: +60 18-393 6422

2. Eligibility to Use This Website

By using this website, you confirm that:

  • you are legally capable of entering into a binding agreement

  • the information you provide is accurate and complete

  • you will use this website only for lawful purposes

3. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing are presented as accurately as possible.

However:

  • product images are for illustration purposes only

  • colors, finishes, dimensions, and visual appearance may vary slightly depending on screen settings, manufacturing tolerances, or product updates

  • certain products may be available only in limited quantities

  • product availability is subject to change without notice

We reserve the right to modify, discontinue, or update products, specifications, packaging, and pricing at any time without prior notice.

4. Made-to-Order and Preorder Products

Certain aquariums or related products may be sold on a made-to-order, preorder, or custom-order basis.

By placing such an order, you acknowledge and agree that:

  • production or procurement may begin after order confirmation

  • all deposits for made-to-order or preorder aquariums are non-refundable

  • once production has started, the order cannot be cancelled for a refund

  • lead times provided are estimates only and may be affected by manufacturing, shipping, customs, supplier, or logistics factors

5. Pricing

All prices shown on our website are in the currency displayed at checkout unless otherwise stated.

For standard orders within West Malaysia, shipping is generally included in the product price unless otherwise stated. Additional charges may still apply in cases involving special handling, difficult access, rescheduling, double handling, or other non-standard delivery requirements.

For locations outside West Malaysia, including East Malaysia and overseas destinations, delivery is subject to manual quotation and approval.

Malaysia’s e-commerce regulations require disclosure of the full price including transportation and other costs, as well as the terms and conditions of sale and estimated delivery time.

6. Order Acceptance

All orders placed through our website are subject to acceptance by Geoda.

We reserve the right to refuse, cancel, or limit any order at our discretion, including where:

  • the item is unavailable

  • there is a pricing, listing, or technical error

  • payment cannot be processed or verified

  • the order appears fraudulent, suspicious, or abusive

  • delivery cannot reasonably be completed

  • the customer has provided incomplete or inaccurate information

If we cancel an order after payment has been made, we will provide the appropriate remedy, which may include refund, partial refund, exchange, store credit, or another reasonable resolution depending on the circumstances.

7. Payment

We accept payment methods made available at checkout.

By placing an order, you represent that:

  • you are authorized to use the selected payment method

  • all billing information provided is accurate and complete

Orders may be delayed, suspended, or cancelled if payment authorization fails or if fraud screening raises concerns.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

By placing an order, you agree that:

  • delivery timelines are estimates only

  • delays may occur due to stock, production, courier, weather, public holidays, supplier issues, customs, or other operational factors

  • customers are responsible for providing an accurate and accessible delivery address

  • additional charges may apply for redelivery, special handling, difficult access, rescheduling, or other non-standard delivery requirements

For large, fragile, or bulky items such as aquariums, delivery may require special coordination and handling.

9. Inspection Upon Delivery

Customers are responsible for inspecting their order immediately upon receipt.

Any visible shipping damage, missing item, or incorrect item must be reported immediately and no later than within the timeframe stated in our Shipping Policy and Return & Refund Policy, together with clear photo and video evidence.

Failure to report issues within the stated timeframe may result in the claim being declined.

10. Returns, Exchanges, Store Credit, and Refunds

Returns, exchanges, store credit, and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

By purchasing from us, you acknowledge and agree that:

  • we do not accept change-of-mind returns

  • made-to-order aquarium deposits are non-refundable

  • opened consumables are non-returnable and non-refundable

  • showroom, display, or demo units are final sale

  • return, exchange, store credit, or refund requests are subject to inspection and approval by Geoda

Where an item is confirmed to be wrong, defective, or materially not as described, we will provide the appropriate remedy in accordance with our policies and applicable law.

11. Product Use and Customer Responsibility

Customers are responsible for ensuring that the products purchased are suitable for their intended use, tank setup, livestock, environment, and technical requirements.

Geoda is not responsible for issues arising from:

  • improper installation

  • improper handling

  • misuse or abuse

  • failure to follow instructions

  • unsuitable aquarium conditions

  • incompatibility with third-party products, systems, or livestock

  • unauthorized modifications or repairs

Aquarium equipment and aquarium-related products should be used carefully and according to any instructions, warnings, or specifications provided.

12. Warranties and Limitations

Where a manufacturer’s warranty applies, it is subject to that manufacturer’s terms, conditions, procedures, and limitations.

Unless otherwise required by law, Geoda does not make any guarantee that:

  • the website will always be uninterrupted, secure, or error-free

  • every product will meet every customer’s subjective expectations or intended purpose

  • any estimated timing, specification, or availability will remain unchanged

Nothing in these Terms excludes rights that cannot lawfully be excluded under applicable consumer law. The Consumer Protection Act 1999 applies to consumer transactions in Malaysia.

13. Limitation of Liability

To the fullest extent permitted by law, Geoda shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising out of or related to:

  • use of or inability to use the website

  • delay in delivery

  • product misuse

  • customer installation errors

  • livestock loss

  • water damage

  • business interruption

  • third-party service failures

  • technical issues beyond our reasonable control

Our total liability, where legally permitted, shall not exceed the amount paid by the customer for the relevant order or product giving rise to the claim.

This clause does not override any non-excludable rights under applicable law.

14. Intellectual Property

All content on this website, including text, images, graphics, branding, logos, layout, and product-related materials, belongs to Geoda or its licensors unless otherwise stated.

You may not copy, reproduce, modify, distribute, republish, or commercially exploit any content from this website without prior written permission.

15. Website Use Restrictions

You agree not to:

  • use the website for unlawful or fraudulent purposes

  • interfere with website operation or security

  • upload malicious code or harmful content

  • scrape, duplicate, or exploit website content without authorization

  • misrepresent your identity or submit false information

We reserve the right to restrict or terminate access to any user who violates these Terms.

16. Privacy

Your submission of personal data through our website is governed by our Privacy Policy.

Malaysia’s PDPA governs processing of personal data in commercial transactions, and official guidance expects businesses to explain how personal data is collected and processed in a privacy notice.

17. Third-Party Services and Links

Our website may contain links to third-party websites, apps, payment gateways, social media platforms, logistics providers, or other services. We are not responsible for the availability, content, terms, or privacy practices of those third parties.

Your use of third-party services may be subject to their separate terms and policies.

18. Force Majeure

Geoda shall not be responsible for failure or delay in performing any obligation where the delay or failure results from causes beyond our reasonable control, including acts of God, fire, flood, accident, war, pandemic, labor disruption, transport disruption, supplier interruption, government action, customs delay, courier failure, or technical outage.

19. Changes to These Terms

We may update or revise these Terms from time to time. Any updated version will be posted on this page with the revised effective date. Your continued use of the website after changes are published constitutes your acceptance of the revised Terms.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.

21. Contact Us

If you have any questions about these Terms, please contact us at:

Email: geodaent2018@gmail.com
WhatsApp: +60 18-393 6422

Effective date: 1st March 2026