Shipping policy

Thank you for shopping with Geoda Aquarium. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

1. Shipping Coverage

At this time, Geoda ships within West Malaysia only.

For locations outside West Malaysia, including East Malaysia and overseas destinations, shipping may be arranged on a manual quotation basis only, subject to product type, destination, handling requirements, and courier or transport availability.

2. Products Covered

This policy applies to products sold on our Shopify store, including but not limited to:

aquariums
aquarium-related equipment and accessories
filter media
water treatment products
lighting, pumps, heaters, monitors, and related aquarium items

3. Shipping Charges

For orders within West Malaysia, shipping charges are generally included in the product price where stated.

Additional charges may apply in the following situations:

delivery outside West Malaysia
special handling requirements
double handling
rescheduled delivery requested after confirmation
sudden shipping changes
restricted access locations
any delivery condition that requires extra manpower, route changes, or special transport arrangements

Where additional charges apply, Geoda will inform the customer before dispatch or delivery arrangement is finalized.

4. Processing and Delivery Time

Estimated delivery timelines are as follows:

Ready stock items:
5 to 7 business days

Preorder / made-to-order aquariums:
Approximately 14 weeks

These timelines are estimates only and may vary depending on stock availability, production schedule, public holidays, logistics arrangements, weather, transport conditions, and other operational factors.

5. Delivery of Large or Fragile Items

Certain products, especially aquariums and other fragile or bulky items, may require special delivery arrangements.

For such items:

delivery scheduling may be coordinated manually
the customer must ensure the delivery address is accessible and suitable
extra charges may apply if additional handling or special arrangements are required
Geoda reserves the right to revise delivery arrangements if there are unexpected logistics or access issues

6. Delivery Delays

While we aim to fulfill all orders within the estimated timeframe, delays may occasionally occur due to:

stock or production delays
courier or transport disruption
weather conditions
public holidays
incomplete or inaccurate shipping details
unforeseen logistics or operational issues

Geoda will make reasonable efforts to keep customers informed where significant delays occur.

7. Failed Delivery and Rescheduling

Customers are responsible for ensuring that:

the shipping address is accurate
someone is available to receive the order where required
the delivery location is accessible and safe for unloading

If delivery cannot be completed due to customer-related reasons, including but not limited to:

incorrect delivery information
customer unavailability
refusal to accept delivery
inaccessible location
last-minute delivery changes

Geoda reserves the right to charge an additional fee for redelivery, rescheduling, double handling, storage, or any extra transport arrangements required.

8. Inspection Upon Delivery

Customers are strongly advised to inspect their order immediately upon receiving it.

If the parcel, product, or packaging appears damaged, customers should:

take clear photo and video evidence immediately
keep all original packaging
contact Geoda as soon as possible

9. Damaged, Wrong, or Missing Items

Any damaged, incorrect, or missing item must be reported immediately upon receipt, and no later than within 48 hours of delivery.

To submit a shipping-related issue, customers must provide:

order number
clear photos and/or videos
a brief description of the issue

Reports submitted after this period may not be eligible for review, replacement, compensation, or claim support, especially where the condition of the item can no longer be verified.

10. Risk and Responsibility

Once an order has been successfully delivered to the address provided by the customer, responsibility may pass to the customer, subject to verification of any immediate shipping damage reported within the required timeframe.

Customers are responsible for providing a safe, accurate, and accessible delivery location.

11. Outside Coverage Area

For orders outside our standard West Malaysia delivery coverage, customers must contact us first for a shipping quotation and availability confirmation.

Geoda reserves the right to accept or decline any order requiring special shipping arrangements outside our normal service area.